Put your wheel on the record against your order. It takes a minute and you get a reference number straight away.
Every wheel we build is covered from the day it arrives. Registering puts yours on the record against your order, so a claim starts from what we already know rather than from scratch.
It doesn't change your cover, and you don't need it to make a claim. Your warranty is the same either way. The full terms are on our warranty page.
Covered for life against structural failure. On a claim we make you a new core.
Covered for 12 months from the day it arrived. That's the trim failing, not wear.
Your registration records the vehicle, so a replacement is built for the same car.
No charge to claim. We pay the freight both ways and send the label if we need a part back.
The module's electronics are covered for life. If the board fails, we replace it.
Your order records the module you were supplied, so a replacement matches your headunit.
Your buttons reach the headunit wirelessly, so the factory clock spring stays in the car.
Send photographs and your registration number. We answer inside two business days.
| Registered Warranty Free, with every wheel |
PVS Care Membership $129 a year, opening soon |
|
| Core | Covered for life against structural failure | Same, plus a brand new core every three continuous years |
| Wireless module electronics | Covered for life | Covered for life |
| Leather, carbon and fabric | 12 months from delivery | 12 months from delivery, and the leather kept fresh |
| Wear | Not a fault, so not covered | A new core on the three year mark, no reason needed and no inspection |
| Cost of a claim | Nothing, freight both ways on us | Nothing, freight both ways on us |
| Available | Now, as soon as you register | Not open yet. Registered owners hear first |
Registering takes a minute and happens once. A claim starts with an email and photographs, and we answer it inside two business days.
Order number, the date it arrived and the vehicle it's fitted to. That's the whole form.
Registering is free. Replacing a worn core is a separate thing and it isn't part of any warranty. Wear isn't a fault, so it isn't something a warranty covers, here or anywhere else.
We're opening a paid membership for owners who want their leather kept fresh: $129 a year, and every three continuous years of membership you can claim a brand new core. You don't need a reason and we don't inspect the wheel. It isn't open yet, and registered owners will hear first.
Our warranty sits beside your rights under the Australian Consumer Law and doesn't replace them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
