Your PVS Warranty
Already Own a PVS Product?
Check what it's covered for, see where a ticket is up to, or follow an order on its way to you.
Warranty & Support
Check Your CoverageCheck an Existing Ticket
See Where It Is Up ToTrack Your Order
Follow Your DeliveryWhat Is Covered
Two kinds of cover. Which one applies depends on the part.
Standard Warranty
The cover that comes with every order
Most PVS products are covered for 12 months. Headunits are covered for 36. If something isn't right, start a ticket and we'll take it from there.
See the Full TermsLifetime Coverage
On the wheel core and the module electronics
The steering wheel core and the wireless module electronics are covered for life. The leather, carbon and fabric are covered for 12 months.
See the Full TermsWhy Choose PVS?
A warranty claim should be the easy part.
Tell us what's happening through a support ticket and a PVS technician looks at it, tells you what happens next and keeps you posted until it's sorted. Repairs and replacements use PVS parts, built and tested to the same standard as the product that came in your box, and every PVS steering wheel kit is ADR compliant.
Programmes
Beyond the warranty.
MK4 Upgrade Program
Trade up from an older PVS headunit
Own an older PVS 9 inch headunit? Trade it in for credit toward a new MK4. The programme page shows what qualifies and how it works.
See the ProgrammeShipping Protection
Cover for your delivery
Add it in the cart when you order and your delivery is covered on its way to you. The details are on the shipping page.
See the DetailsTrade & Compliance
For workshops, installers and anyone checking the paperwork.
Questions? Answers.
The things owners ask us most.
Where can I check on an existing ticket?
Open the ticket reader, enter the email address you wrote to us from and the six digit code we send you. Every reply on every ticket is there.
How do I know whether my product is still covered?
Most PVS products are covered for 12 months and headunits for 36. The steering wheel core and the wireless module electronics are covered for life. Your order date is on your order confirmation and in the order tracker, and the full terms are on the warranty page.
How do I make a warranty claim?
Start a support ticket. Tell us what's happening, add your order number, and include a photo or a short video if you can. A PVS technician replies with the next step.
Can I fit a PVS product myself?
Most owners do. Every kit ships with an install guide, and the guides and wiring diagrams are in Downloads. Depending on your state, a steering wheel upgrade may need an engineer's certificate, and Find an Engineer shows who to call.
Where do I find software updates for my headunit?
On the Software Updates page, with the steps to load them.